Return & Refund Policy
Last Updated: 04-01-2025
1. Services
Once a service has been completed (e.g. treatments such as hair & scalp, dentist, aesthetics), we do not offer refunds. If you're unhappy with the results, please speak with us and we’ll do our best to make it right.
2. Products
If you purchased a skincare or health product from our clinic, you can return it within 7 days of purchase if:
- The product is unused and in original packaging
- You have the original receipt
Opened or used products are not eligible for return unless faulty or damaged.
3. Damaged or Faulty Items
If you receive a damaged or faulty product, please contact us within 3 days of receiving it. We'll offer a replacement or refund after inspection.
4. Prepaid Packages
If you've paid in advance for a package (like a series of aesthetic or dental treatments), unused sessions may be eligible for a partial refund. Refunds will be calculated based on services already used, plus an administrative fee.
5. Late or Missing Refunds
If you haven't received a refund yet, please check your bank account first. Then contact your bank or card provider. If you still need help, contact us directly.
6. Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
Ramiz Rod
Henry Street, Sheffield S3 7EQ
Phone: +44 7943 582403
Email: info@cosmeticsbooking.com
